SASSY STREET WEAR — Store Policy

Last updated: March 2026

This Store Policy outlines our shipping, returns, exchanges, and customer service standards.

1. Shipping Policy

1.1 Processing Time

Orders are processed within the timeframe listed on each product page. Processing times may vary during holidays or high-volume periods.

1.2 Shipping Time

Shipping times depend on your location and the carrier. Once shipped, tracking information will be emailed to you.

1.3 Incorrect Addresses

Customers are responsible for entering accurate shipping information. We are not responsible for delays or lost packages due to incorrect addresses.

2. Returns & Exchanges

2.1 Eligibility

Returns are accepted within the timeframe listed in our Refund & Return Policy. Items must be unworn, unwashed, in original condition, and with tags attached (if applicable).

2.2 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

2.3 Non-Returnable Items

For hygiene and safety reasons, certain items may be final sale. These will be clearly marked on the product page.

3. Order Issues

3.1 Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours with photos so we can assist you quickly.

3.2 Lost or Stolen Packages

Once a package is marked “Delivered,” we are not responsible for theft or loss. Please contact the carrier for assistance.

4. Customer Support

We are committed to providing excellent service. You can reach us at:
Email: support@sassy-street-wear.org
Phone: 870-668-7046